Support

Sysnet Support understands that businesses need to keep their IT operational and offer multiple levels of support to suit your specific needs.

We offer full Mac maintenance contracts with Service level agreements, to suit our customers’ requirements, at a fixed fee to prevent IT costs escalating.

Our contracted customers receive priority support on all remote and onsite visits, with servers monitored for irregularities and scheduled preventative maintenance visits.

We work with our clients to provide a personal, professional and reliable service and, with our specific contract managers, become an integral part of their business.

Our Maintenance Agreements provide guaranteed onsite response times (depending upon SLA); free telephone support, directly to a qualified engineer; all callout charges, labour and parts and any loan equipment if an immediate fix is not possible. All our Maintenance Agreements are catered to our customers requirements to give you the level of support you require. Sysnet Support also offers Apple Mac service, repair, support and consultancy on an ad-hoc basis, charged at out standard call-out and hourly rate, and actioned to the same high standards.

Full Maintenance

Direct support numbers
Engineer Mobile numbers
Within 1 Hour remote assistance
Within 8 Hour onsite
Within 4 hours onsite for server
All labour included
All parts included
Loan equipment included
Same-day loan units

From £15pm per user

CARE Contract

Direct support numbers
Engineer Mobile numbers
Within 2 Hours remote assistance
Within 8 Hours onsite
Within 8 hours onsite for servers
All labour included
Loan equipment included
Next-day loan units

From £8pm per user

Pay as you go

Available onsite or inhouse
Free collections
Free evaluation
No fix no fee
Loan equipment available

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Contact Information

Sysnet Support Limited
Telford Space Centre, Halesfield 8
Telford, TF7 4QN
t: 01952 898301
e: info@sysnetsupport.co.uk
Company Reg: 06658918
Vat no: 936 1370 27

Testimonials

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